Terms & Conditions

1. Who these apply to

These terms govern the relationship between Wintercape Hotels Limited (NZBN 9429051837264), of 142 Cambridge Terrace, Christchurch 8011, and any person booking, staying, dining or attending an event at the hotel, or entering the Cape Room. Booking with us means accepting them. They are governed by New Zealand law and the New Zealand courts have jurisdiction.

Nothing in these terms limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986 where you are dealing with us as a consumer. Where anything below conflicts with those Acts, those Acts win.

2. Bookings and rates

A booking exists when we confirm it in writing, by email or letter. An enquiry sent through this website is not a booking and does not hold a room.
Rates are per room per night in New Zealand dollars and include GST at 15%.
Rates are room-only unless the confirmation says otherwise. Breakfast is NZ$36 a person.
Valet parking is NZ$32 a night and is not included in any rate unless stated.
The guest booking must be at least 18 years of age and is responsible for the account and for the conduct of everyone in the room.
We may ask for a credit card to guarantee a booking. Where we do, an authorisation may be placed on it; it is not a charge.

3. Deposits, payment and cancellation

Rate type	Deposit	Cancellation
Flexible	None on stays under 4 nights; one night on 4 or more	Free until 2pm the day before arrival
Saver (prepaid)	Full amount at booking	Non-refundable and non-transferable
Package	One night on confirmation	Free until 2pm two days before arrival
Group, 5 rooms or more	25% on confirmation	By written agreement, set at the time

A late cancellation or a no-show on a flexible rate is charged one night. Where you leave earlier than booked, we charge the nights booked unless we re-let the room, in which case we charge only what we could not re-let.

Accounts are settled on departure. We accept New Zealand debit and credit cards, Visa, Mastercard and American Express, and cash in New Zealand dollars. A credit card surcharge of 1.9% applies to American Express and is displayed before you pay it.

4. Arrival and departure

Check-in from 2.00pm; check-out by 11.00am.
Earlier arrival and later departure are free where the house allows and are never guaranteed in advance. Late check-out to 1.00pm is usually available on a Sunday.
Guaranteed early check-in from 8.00am can be bought as an extra half-night.
Reception is staffed twenty-four hours; there is no arrival too late.
Photo identification is required at check-in for the guest booking.

5. In the hotel

Smoking and vaping are not permitted anywhere indoors, including on balconies and in the Cape Room. A cleaning charge of NZ$350 applies where a room has been smoked in.
Quiet hours run from 10.00pm to 7.00am. We will ask once.
Occupancy may not exceed the number stated for the room category. Additional guests are charged at the extra-adult rate.
Visitors are welcome in guest rooms until 10.00pm and must be signed in at reception.
Pets — assistance dogs are welcome everywhere. Other dogs are accepted in four ground-floor rooms at NZ$45 a night, by prior arrangement.
Damage to a room or its contents beyond ordinary wear is charged at cost.
Lost property is held for three months and posted at your cost on request.

6. The Cape Room

Entry is restricted to persons aged 20 years and over under the Gambling Act 2003. Photo identification is checked on every entry, without exception.
Gaming takes place on the premises only. We operate no remote or interactive gambling service of any kind, and no part of this website accepts a stake, a deposit or a payment.
Dress is smart casual. No high-visibility clothing, work boots, helmets or face coverings.
Photography and filming are not permitted on the gaming floor.
Chips have no value outside the Cape Room, may not be used as payment anywhere else in the hotel, and are redeemable only at the cage.
We do not extend credit, cash cheques or lend money for gambling.
The rules of each game are displayed at the table and available from the desk. The decision of the duty manager on any dispute is final on the premises; nothing in this clause affects your right to complain to the Department of Internal Affairs.
We may refuse entry or ask a person to leave without giving a reason. A person excluded under our Host Responsibility policy will not be admitted for the term of that exclusion under any circumstances.

7. Packages and gaming credit

Package prices are for the whole package as described, for the number of guests stated, and are not divisible.
Packages are capped in number each night and are subject to availability at the time of enquiry.
Blackout dates apply: Cup and Show Week, 27 December to 3 January, and any weekend with a stadium concert.
Where a package includes a gaming credit, that credit is a fixed amount, is loaded once, is valid only in the Cape Room, cannot be exchanged for cash, cannot be topped up as part of the package, and expires on departure.
Any part of a package involving the Cape Room is available only to guests aged 20 and over. We will price the same package without the gaming element on request.
One package per stay. Packages cannot be combined with another offer or discount.

8. Restaurant, bar and events

Restaurant bookings are held for fifteen minutes past the booked time.
A table of eight or more may be asked for a credit card guarantee; a no-show is charged NZ$45 a head.
Alcohol is served under the Sale and Supply of Alcohol Act 2012. We are required to refuse service to any intoxicated person and to anyone under 18, and we will.
Event bookings are governed by a separate written agreement setting out minimum spend, final numbers and cancellation.
Final event numbers are required seven days ahead and are the number charged.

9. Our liability

We are liable for loss or damage caused by our own negligence. We are not liable for loss of or damage to your property except as the Innkeepers Act 1962 provides, and we recommend that valuables go in the room safe or with reception.

We are not liable for a failure caused by something outside our reasonable control — earthquake, flood, severe weather, fire, a power or water failure, an act of a public authority, or a national emergency. Where such an event prevents us from honouring a booking, we refund what you have paid for the nights affected. Given where this building stands, we take that clause seriously and we have used it exactly once, for a storm in 2021.

10. Website

Text and photographs on this site are ours or licensed to us and may not be reproduced commercially without written consent. We take reasonable care that prices and descriptions are accurate; where an obvious error appears we will tell you before confirming, and you may withdraw without cost. Links to other sites are for convenience and we are not responsible for what is on them.

11. Complaints

Speak to the duty manager while you are here — almost everything can be put right on the spot. Afterwards, write to [email protected] or to the address below. We acknowledge within two working days and answer within ten.

12. Changes to these terms

We may amend these terms. The version applying to your stay is the one in force when your booking was confirmed. This is version 5.0, effective 12 February 2026.

13. Contact

Company: Wintercape Hotels Limited, NZBN 9429051837264
Address: 142 Cambridge Terrace, Christchurch 8011, Canterbury, New Zealand
Telephone: +64 3 371 4900
Email: [email protected]